Knowledgebase

Symptoms

The Roundcube export folder option is grayed out.

Cause

The Roundcube export feature is not available because the zipdownload plugin is not enabled by default anymore.

Resolution

1. Log in to the server via SSH or WHM's Terminal as the root user

2. Backup the /usr/local/cpanel/base/3rdparty/roundcube/config/config.inc.php file by running the following command:

   cp -pv /usr/local/cpanel/base/3rdparty/roundcube/config/config.inc.php{,.backup.$(date +%F_%R)}

3. Open the /usr/local/cpanel/base/3rdparty/roundcube/config/config.inc.php file in your preferred text editor

4. Add zipdownload to the $config['plugins'] line:

   $config['plugins'] = 'cpanellogin','cpanellogout','archive','calendar','return_to_webmail','carddav','markasjunk','zipdownload'];

5. Save the file

6. Copy the plugin configuration in place by running the following command:

   cp -axv /usr/local/cpanel/base/3rdparty/roundcube/plugins/zipdownload/config.inc.php.dist /usr/local/cpanel/base/3rdparty/roundcube/plugins/zipdownload/config.inc.php

7. Restart the dovecot service:

   /scripts/restartsrv_dovecot