Knowledgebase

Symptoms

cPanel fails to update, and the log shows:

[2026-04-28 20:58:53 -0300] E Sysup: Needed system packages were not installed: python312

Cause

AlmaLinux 8 or CloudLinux 8 is in use and hasn't been updated to 8.10+ yet. The package is not available before 8.10.

Resolution

1. Log in to SSH as the root user or use the WHM Terminal.

2. Update the release package:

   For CloudLinux:

   dnf update cloudlinux-release

   For AlmaLinux:

   dnf update almalinux-release

3. Run the following command to update packages:

   /scripts/update-packages

4. Try updating cPanel again afterward.