Knowledgebase

Symptoms

When trying to install a package via EasyApache 4 on CloudLinux 8 servers, the review page comes up blank even when packages were selected for installation.

Description

This is caused due to a conflict with the alt-libcurlssl11 package and can be seen in the cPanel error log: 

!!!! There was a problem with the additional-pkg-prefix "alt", it will be left out !!
        Error: The package "alt-libcurlssl11" conflicts and we need to install it resolve deps

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-51189. Follow this article to receive an email notification when a solution is published in the product. 

Workaround

Add the package name to the pkg prefix ignore file:

echo "alt-libcurlssl11" | tee -a /etc/cpanel/ea4/additional-pkg-prefixes-ignore_prefix_dep/alt >/dev/null