Knowledgebase

Symptoms

WHM fails to load properly and appears with the following message:

plugin error - Analytics: plugin not found

Description

This error occurs when the cpanel-analytics plugin is outdated or missing completely. In some cases, updates may be failing due to a failed repository such as FleetSSL.

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-44105. Follow this article to receive an email notification when a solution is published in the product. 

Workaround

1. Remove the cpanel-analytics RPM:
   On AlmaLinux, RockyLinux, or CloudLinux:
   

   rpm -e --nodeps --justdb cpanel-analytics

   On Ubuntu:
   

   apt purge cpanel-analytics

2. Reinstall the cpanel-analytics RPM:
   On AlmaLinux, RockyLinux, or CloudLinux:
   

   yum --disablerepo="*" --enablerepo="cpanel-plugins" install cpanel-analytics

   On Ubuntu:
   

   apt-get install cpanel-analytics