Articles

Account Preferences are not translated for many of the locales Symptoms Changing the locale for a cPanel account does not update all of the text on the Account... Added feature images/icons for the Jupiter theme aren't loading after running sprite_generator Symptoms After installing custom features or dynamic UI theme components for Jupiter, it can be... After installing the Imunify360 plugin for all WordPress websites, the "Plugins" tab is broken in WP Squared Symptoms Imunify360 now offers a WordPress plugin for WP2 users to help manage their... An error occurs in cPanel when using a Mail-only profile or feature list without MySQL enabled. Symptoms cPanel will display an error if the MySQL feature is disabled:         The... Anchored links in "View Mail Statistics Summary" interface don't jump to section Symptoms When clicking the anchored links in the "View Mail Statistics Summary" interface, the... Browser console errors are reported within the 360monitoring interface when using the Turkish locale. Symptoms When using the Turkish locale and going to the 360monitoring interface within the WHM... Enhancing the cPanel Support System Login Experience What's changing and why? As part of our commitment to providing a seamless and unified... Font sizes are inconsistent between 102.0.6 and 102.0.7 Symptoms Some font sizes are different between 102.0.6 and 102.0.7 for the same page. Most... Granting cPanel Support Access in WHM slow on AlmaLinux 9 and RHEL9 servers Symptoms Granting access to a ticket in WHM can hang or run very slowly. It will finish after... How To Disable/Enable The Welcome Panel in Version 94 From The CLI? Note: This article only applies to cases where you want to disable/enable the welcome panel for a... How To Upload Custom Logos For Branding Introduction The purpose of this article is to outline the process of uploading custom brand... How do I add a script with functions as a button in the cPanel interface? Introduction How do I add a script with functions as a button in the cPanel interface?... How to Disable the Welcome Panel Server-Wide for Newly Created Accounts Introduction   In cPanel & WHM version 94, we added the Welcome panel to the cPanel... How to change the order of sections (AKA groups) in the cPanel interface Introduction In your cPanel interface, the options you can select are put into sections, or... How to correct "UNKNOWN" at top of WHM for OS Distribution after correcting RPM Database Corruption Introduction You might encounter WHM showing "UNKNOWN" at the top next to the cPanel version... How to disable the Glass theme feedback banner for newly created accounts Introduction In cPanel and WHM version 96, we added a new style, Glass, to the cPanel index... How to disable the announcement banner in cPanel. Introduction The announcement banner advertises new cPanel features. However, some providers may... How to dismiss or undismiss the "Switch to Glass" notification Introduction In cPanel and WHM version 96, we added a new style, Glass, to the cPanel index... How to remove the "Switch to Glass" banner from the cPanel interface Introduction In cPanel 96 we added the new Glass style to Paper Lantern.  When users access... How to take a screenshot To provide more information and more details, you can always take a screenshot.  How to take a... How-To Enable Imunify360 Hyperscan Introduction The Imunify360 Hyperscan can improve scanning speed on supported SSSE3 CPU... Interface 500 error :: error while loading shared libraries: libldap_r-2.4.so.2: cannot open shared object file: No such file or directory Symptoms WHM/cPanel generates a 500 error when accessing phpMyAdmin, WP Toolkit, or Roundcube... Partners Unable to Submit Support Tickets from within WHM Symptoms When you attempt to submit a ticket from WHM, you receive a message similar to the... Published Sitejet websites missing resources, image directory only contains "dummy.png" Symptoms After publishing a website using the Sitejet Builder, the image resources are missing... Reboot banner (and others) show in Jupiter when show_reboot_banner is off Symptoms After updating to version 102, users may see notifications mentioning to reboot but the... Removing resetpass_sub from tweak settings does not remove the Webmail password reset option Symptoms Removing the reset password option for sub accounts does not remove the Webmail... Server Error: 500 Could not locate a working php-cgi Symptoms When attempting to access phpMyAdmin, you receive an error similar to the following.... Show Current Disk Usage generates diskusage.cgi messages in cPanel error_log Symptoms Going to Home » System Health » Show Current Disk Usage generates messages in the... Softaculous error: "Incorrect binary permission Child failed to make LIVEAPI connection to cPanel." Symptoms After upgrading cPanel, Softaculous may produce an error similar to the... Some Locales on v132 prevent subdomain creation Symptoms As of cPanel version 132, some locales prevent the ability to create subdomains.... The cPanel Virus Scanner interface shows ClamAV is disabled for an account Introduction   If the 'Virus Scanning' feature is enabled for a cPanel user, but the cPanel... Third-Party Plugins are missing from the Jupiter theme Symptoms   When setting a cPanel account to use the Jupiter theme, custom plugins and... Top header in WHM >> System Health >> Show Current Disk Usage not displaying properly on machines using an NVMe disk Symptoms If your server is using an NVMe disk, the top header in WHM >> System Health... Turkish characters are not displayed correctly within WP2 after the WordPress installation has completed Symptoms When creating a new WordPress installation with WP-Squared and using Turkish... Unlicensed IP error in WHM Market Provider Manager Symptoms When accessing the Market Provider Manager menu in WHM, the following error is shown:... Users are unable to complete the Send Password Reset Link workflow in cPanel Cpanel::Exception::AdminBinError Symptoms Users are unable to complete the Send Password Reset Link workflow in cPanel. After... Users are unable to complete the Send Password Reset Link workflow in cPanel Cpanel::Exception::AdminBinError Symptoms Users are unable to complete the Send Password Reset Link workflow in cPanel. After... Using the "WP2" header from File Manager loads a broken WP Squared interface Symptoms Using the "WP2" header image in File Manager to go back to the main WP Squared... WHM >> Server Information >> Physical Disks is blank when using NVMe disks Symptoms If your cPanel server is using NVMe disks, you'll see that the "Physical Disks"... WHM Marketplace shows Jetbackup5 is not installed Symptoms Jetbackup5 shows the install button in WHM Marketplace. The following error can also... WHM Showing tmp resize reboot needed notification, but no changes to /tmp were made. Symptoms When changes are made to the WHM // Tweak settings menu checks are performed to... WHM displays [A fatal error or timeout occurred while processing this directive.] Symptoms When either logging in or accessing a page as root in WHM, you are presented with the... WHM fails with "plugin error - Analytics: plugin not found" Symptoms WHM fails to load properly and appears with the following message: plugin error -... WHM shows two listings for the Plugin Solr Symptoms There are two listings available when accessing the WHM Plugins interface to... WHM/cPanel menu names replaced with "STR" Symptoms In WHM and cPanel, some menu items and headings display "STR" instead of the... WHM/cPanel phpMyAdmin Internal Server Error 500 No response from subprocess (php) Symptoms When accessing phpMyAdmin in WHM or cPanel, the below error appears:   Description... WHMSonic and other plugins fail after upgrading to cPanel version 110 Symptoms After upgrading to cPanel version 110, some plugins, such as WHMSonic, stop... WP Squared feature request Question Certain features from the WHM are not displayed in WP2, such as Remote MySQL, AutoSSL,... WP Squared: "Reset Password" button in the User login interface cannot be disabled. Symptoms The "Reset Password" button in the WP2 user login interface remains present even after... WP2: Clicking the Login button to wp-admin returns an unclear error when license needs refresh Symptoms When attempting to log in, an error is returned. There has been an error. Please close... Webmail does not log directly into Roundcube when enabled, v132+ Symptoms When auto-login for Roundcube is enabled in webmail, it stays on the main webmail page... What are Service Subdomains? Question What are Service Subdomains?   Answer Service Subdomains (formerly known as Proxy... What is TTFB (Time to First Byte) value and how do you test for it? Question   What is TTFB (Time to First Byte)?    TTFB is the initial server's response time,... What should I do if the WHM/cPanel interface isn't loading? Question What should I do if the WHM/cPanel interface isn't loading?   Answer In some... When setting cPanel's language to Bulgarian, cPanel still shows text in English Symptoms When setting "Bulgarian (български)" as the language for a cPanel account, all the text... When will cPanel's internal PHP be updated to 8.1? Question When will cPanel's internal PHP be updated to 8.1?   Answer The internal PHP for the... Why are icons missing in the cPanel interface when using the Glass style for Paper Lantern? Question   Why are icons missing in the cPanel interface when using the Glass style for Paper... Why does a cPanel account have missing features (icons)? Introduction By default, all cPanel accounts use a feature list that enables most of the... Why doesn't JetBackup 5 have a shortcuts panel like JetBackup 4? In JetBackup 4, a shortcuts panel can be seen from cPanel accounts: Replacing the previous... Your session cookie is invalid. Please log in again Symptoms You occasionally receive the following message when accessing cPanel, WHM, or Webmail.... cPanel MultiPHP INI Editor always displays default_php_package version for domains set to inherit system default PHP version Symptoms When changing the system default PHP version, the value for default_php_package is not... cPanel Visitors interface limited to displaying 1000 entries Symptoms When accessing the interface ( cPanel > Metrics > Visitors ), only 1000 entries... cPanel 130.0.18 update prevents WHM login - plugin error - Leika: plugin not found Symptoms Unable to log in to cPanel 130.0.18 due to the following error: plugin error - Leika:...
Back

Send Message