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'Disabled' feature list not being enforced on cPanel account Symptoms When a feature is added to the "disabled" list in the Feature... Account Creation Status: failed Missing DEFMOD Config Line in /etc/wwwacct.conf Symptoms When attempting to create an account, you receive an error similar to the following.... Account and addon domain creation is delayed due to dnsadmin timeouts Symptoms When creating a new account or setting up a new addon domain, the process takes longer... Can You Force-Enable 2FA for All cPanel Accounts? Question Can I force-enable Two-Factor Authentication (2FA) for all cPanel accounts on a server?... Changing of sign-on provider for WebPros Account February 17, 2026 What is changing? On February 17, 2026 sign-on provider for WebPros Account was changed for all... CloudLinux uninstallation can break cPanel packages that have multiple Package Extensions Symptoms After uninstalling the CloudLinux operating system you may find that account... Create New Account UI progress log does not show the cPanel hooks errors Symptoms The "Create New Account" interface does not show the cPanel hooks errors.... Disk quota notifications are not sent for an account if turned off in the reseller that owns it Symptoms An account does not receive disk quota notifications when near its quota.... Excessive bandwidth limits in a package can prevent resellers from creating accounts Symptoms Nothing happens when you click the "Create" button while creating an account in WHM.... Failed to load user “root”’s web vhost data: No vhosts config data for user “root” after taking in-product survey Symptoms After taking the in-product survey when logging in to WHM, administrators may see a... Inconsistent validation of max_email_per_hour value for cPanel users. Symptoms The account creation API fails to create a cPanel account with a higher... Invalid value error when Modifying an account's max_defer_fail_percentage or max_email_per_hour in WHM Mailing Lists Manage feature loops indefinitely when Webmail is disabled in Feature List Symptoms When the “Webmail” feature is disabled in a feature list used by an accounts package,... Modify an Account save not working in cPanel v124 if package is undefined Symptoms The save button on the Modify an Account page does not do anything, no error is... Modifying a cPanel user account's domain/username results in "Site Quality Monitoring" error. Symptoms When modifying a cPanel user account's username/domain (with Site Quality Monitoring... Paper Lantern Deprecation and Removal Schedule Question When will the cPanel Paper Lantern theme be removed from cPanel?   Answer The Paper... Security Policy Handling Failed Symptoms The system triggers a password modification, which results in a forced password change... Sidebar Icons Disappear with Light Menu Colors in Jupiter Symptoms Choosing a light color in "WHM / Customization / Color" can cause sidebar icons to... Stats can be enabled for users when stats programs are disabled Symptoms When Analog, Awstats, or Webalizer are disabled in "WHM / Tweak Settings / Stats... Temporary domains point to the wrong IP address for accounts with dedicated IP addresses. Symptoms When creating an account or adding a domain to an account with a dedicated IP address.... The cPanel account with username "admin" does not appear after the cPanel update. Symptoms An existing account with the username "admin" disappears from the interface after the... Ubuntu quota support not working on new kernel variants. Symptoms After configuring quota support on Ubuntu, quotas are not working as expected within... Ubuntu quota support not working on new kernel variants. Symptoms After configuring quota support on Ubuntu, quotas are not working as expected within... Unable to access PHPmyadmin when signed in as a cPanel teams user. Symptoms When signed in as a cPanel team user, when going to access PHPMyAdmin on the account... Unable to access cPanel/WHM in WP Squared when 2FA is enabled Unable to remove cPanel accounts with the username admin Symptoms Attempting to remove the account failed. Running pre removal script... Unable to remove cPanel accounts with the username admin Symptoms Attempting to remove the account failed. Running pre removal script... Userdata file 'main' for user 'example' is not readable: Permission denied Symptoms Accessing cPanel results in: Error: Userdata file 'main' for user 'example' is not... Version 130 Modify an Account redirects to a blank white page after a reseller modifies its own account Symptoms When a reseller goes to modify its own account via WHM at "Home / Account Functions /... WHMAPI does not apply package setting for "Max WordPress Websites" available on WP Squared Symptoms When creating an account through WHMAPI or using WHMCS and selecting a package with a... WP-toolkit Package extension settings do no take effect when creating an account via WHMAPI or the wwwacct script Symptoms Specifically when `Autoinstall WordPress upon account creation` is selected. The... convert_temporary_to_registered API fails completely Symptoms Once created, a temporary domain cannot be converted to registered using the API....
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